1. Introduction
Truck Plant Sales is a trading name of Mototec. We respect your privacy and are committed to protecting your personal information in accordance with applicable laws including the Protection of Personal Information Act (POPIA) in South Africa. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website or communicate with us through messaging platforms such as WhatsApp.
2. Information We Collect
We may collect the following information when you interact with our website or contact us:
• Name and surname
• Phone number
• Email address
• Messages or enquiries sent to us
• Any information voluntarily provided during communication
This information is collected when you submit enquiries through our website contact form, contact us via WhatsApp, email us, or otherwise communicate with the business.
3. How We Use Your Information
Your information may be used for the following purposes:
• Responding to enquiries
• Providing information about vehicles or machinery
• Customer support and communication
• Processing sales enquiries
• Improving our services and website We do not sell or distribute your personal information to third parties.
4. Website Contact Form Consent
When submitting an enquiry through the website contact form, you may be asked to provide your name, phone number and message. By submitting the contact form you consent to Truck Plant Sales contacting you regarding your enquiry. This may include communication via phone, email or WhatsApp where appropriate. Suggested consent wording for the website contact form: “By submitting this form you consent to Truck Plant Sales contacting you regarding your enquiry, including communication via WhatsApp where appropriate.”
5. WhatsApp Communication
Truck Plant Sales may communicate with customers using WhatsApp as part of our customer enquiry and support process. When you contact us via WhatsApp or when communication continues through WhatsApp following your enquiry, we may receive and store the following:
• Your phone number
• Your WhatsApp display name
• Messages you send to us
• Any information voluntarily provided during the conversation
This information is used solely to respond to enquiries and provide customer service.
WhatsApp messaging services are operated by WhatsApp LLC, a company owned by Meta Platforms Inc. Communication through WhatsApp may therefore also be subject to WhatsApp's own privacy policies. You may request that we stop contacting you via WhatsApp at any time by replying STOP or requesting removal from future communication.
6. Data Protection
We take reasonable steps to protect your personal information against loss, misuse or unauthorized access. Only authorized personnel have access to personal information where necessary for business operations.
7. Data Retention
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.
8. Your Rights
Under POPIA you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data where appropriate
• Object to the processing of your personal information Requests may be submitted using the contact details below.
9. Contact Information
Truck Plant Sales (Trading Name of Mototec)
Sales Yard
35 & 38 Main Reef Road
Johannesburg
South Africa
Phone: +27 82 551 1620
Email: info@truckplantsales.co.za
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
10. Changes to this Policy
Truck Plant Sales may update this Privacy Policy from time to time. Updated versions will be published on this website.